Springbank dental clinic - Gloucestershire Community Dental Service [info]

Please note; special care dentistry is not offered at this site.

Welcome to Springbank dental clinic

Our dentists and therapists are highly trained and aim to provide excellent service and the best quality dental care in a relaxed environment for patients of all ages.

Patients who are nervous of dental treatment have found our friendly manner welcoming as our team always seeks to put everyone at ease.

Our policy is to treat our patients as individuals and as how we would like to be treated. Our clinical findings and treatment options will be clearly explained in plain English to make it easier for patients to make informed decisions about their treatment.

We would be delighted to welcome you to our friendly practice.

What we do

Springbank Dental Clinic offers a full range of dental services for you and your family. Among the services we can provide are:

Hygiene and preventive advice from our therapist
Routine restorations
Crowns and bridges
Gum treatments
Dentures
Routine check-ups.

Giving you regular dental advice to help you take care of your teeth and gums should reduce the need for dental treatment.

New patients

We provide NHS dental care for adults and children. If you wish to register with this practice, please contact our receptionist by calling 0300 421 6435 or by email: Springbankdental@ghc.nhs.uk.

Staff – the dental team

Dentists

Dr Dorota Druzga (female), Dental Officer

Dr Charles Hardman (male), Dental Officer

Dental nurses

Mrs Angela Tomkins (female), Senior Dental Nurse

Receptionist

Sara, who will greet you on arrival and deal with requests for appointments and any other queries you might have.

Practice manager

Mrs Louise Moss, who is responsible for the administration and management of the practice.

Appointments

Telephone reception on 0300 421 6435, email us at Springbankdental@ghc.nhs.uk or walk into the clinic located at The Springbank Resource Centre, Springbank Way, Springbank, Cheltenham, Gloucestershire GL51 0LG.

If you are unable to keep an appointment, please give us at least 24 hours’ notice.

Please note if you fail to attend an appointment without notice, any other appointments you may have made will be cancelled.

If you fail to attend more than 2 appointments you will no longer be offered a service at our practice.

Emergency and ‘out of hours’ care for patients who are not registered with the practice

Unfortunately, the practice is not able to offer emergency/urgent appointments to patients who are not registered with us. Non-registered patients should call NHS 111 for advice 24 hours a day, 7 days of the week.

Emergency and 'out of hours' care for patients who are registered with the practice

If you have a dental emergency in hours (8.30am – 5.00pm, Monday – Friday), telephone our reception.You will be triaged and given an appointment in a time-frame that is appropriate to your needs. If you have a dental emergency when the practice is not open, please call NHS 111.

Access and facilities

The practice has parking spaces reserved for disabled peoples’ use, a ramp at the enterence and suitable corridors and doors. If you have any concerns about accessing our services, please telephone or email for advice.

If you require an interpreter, including British Sign Language (BSL), please inform reception.

We have toilets adapted for use by disabled peopl and a baby-changing station.

Zero tolerance

Patients and visitors should treat NHS staff, fellow patients, carers and other visitors politely and with respect.

Any form of violence or intimidation against staff working in the NHS is unacceptable and will not be tolerated.

www.nhs.uk/zerotolerance

Practice policies

The Practice has a number of policies to ensure that we provide the best possible care for our patients. All patient information is processed in line with the Data Protection Act 2018, and is treated with the strictest confidence.

Feedback

Your views are important to us. If you needs advice or have feedback you can contact one of the advisors from our service experience team. All enquiries are completely confidential. Patients should make comments, compliments or complaints to:

Service Experience Team
1010 Pioneer Avenue
Gloucester Business Park
Brockworth
Gloucester, GL3 4AW

TEL: 0300 421 8313

Email: YourExperience@glos-care.nhs.uk

All letters and leaflets can also be supplied in braille, audio format, PDF, large print, easy read and other languages on request.

Charges for dental treatment

Any treatment offered will be discussed and agreed with you in advance.

There are three standard charges for NHS dental treatment which are set nationally every April. Details of the latest charges are available and displayed at the clinic. Alternatively you can visit www.nhs.uk/healthcosts.

There is no charge for writing a prescription* or for removing stitches. Repairs to dentures are free of charge.

*Usual charges apply when getting the prescription dispensed.

Please note: You will need to pay these charges at your first appointment.

Payment can be made by cash, cheque or credit card.

I liked going in the chair, I was nervous about coming but the dentist and nurse made me feel happy

– FFT Dental comments

The staff are always very helpful and put the patient at ease

– FFT Dental comments

The care here is always perfect. The staff are kind and professional.

– FFT Dental comments

Brilliant care for my autistic son, they get him to accept such good tooth care. Amazing team!

– FFT Dental comments

Absolutely amazing A* all the way. Thank you for your awesome advice

– FFT Dental comments

Fantastic nurses, they put me at ease and explained what was going to happen in the appointment. I left feeling happy

– FFT Dental comments

How to find us

The Dental Clinic
Springbank Resource Centre
Springbank Health Centre
Springbank
Cheltenham
Gloucestershire
GL51 0LG

Limited free parking available on site.

Opening hours

Monday 8.30am – 5.00pm

Tuesday 8.30am – 5.00pm

Wednesday 8.30am – 5.00pm

Thursday 8.30pm – 5.00pm

Friday 8.30am – 5.00pm

The practice is closed from 1.00pm – 2.00pm.

Other clinics

Gloucester Dental Clinic (Southgate Moorings, Gloucester)

Southgate Moorings, 2 Kimbrose Way, Gloucester GL1 2DB

Tel: 0300 421 6440

Open:Monday to Friday: 8.45am – 5.00pm & Out of Hours Advice Line: 5.00pm – 8.00pm.

Saturday, Sunday & Bank Holidays: 9.00am – 3.00pm, Out of Hours Clinic by appt only.

No parking – public pay & display car park adjacent to the building accessible via Southgate Street.

The Dental Clinic (St Pauls, Cheltenham)

St Paul’s Medical Centre, 121 Swindon Road, Cheltenham, Glos GL50 4DP

Tel: 0300 421 6757

Open: Monday to Friday: 8.45am – 12.30pm & 1.30pm – 5.00pm.

On-site parking available

The Dental Clinic (Springbank, Cheltenham)

Springbank Resource Centre, Springbank Way, Springbank, Cheltenham, Glos GL51 0LG

Tel: 0300 421 6453

Open: Monday to Friday: 9.00am – 1.00pm & 2.00pm – 5.00pm

On-site parking available

The Dental Clinic (Redwood House, Stroud)

Redwood House, Beeches Green, Stroud, Glos GL5 4AE

Tel: 0300 421 8993

Open:Monday to Friday: 8.45am – 12.30pm & 1.30pm – 5.00pm

On-site parking available

The Dental Clinic (Cirencester)

Cirencester Hospital, Tetbury Road, Cirencester, Glos GL7 1UY

Tel: 0300 421 6214

Open:Tuesdays: 8.45am – 12.30pm & 1.30pm – 5.00pm.

On-site parking available

The Dental Clinic (Lydney)

Lydney Health Centre, Albert Street, Lydney, Glos GL15 5NQ

Tel: 0300 421 8410

Open:Monday,Tuesday & Thursday: 8.45am – 12.30pm & 1.30pm – 5.00pm.

Friday (Domiciliary Visits) 8.45am – 12.30pm.

No parking – public pay & display car park available near by

The Dental Clinic (Cinderford)

Cinderford Health Centre, Dockham Road, Cinderford, Glos GL14 2AN

Tel: 0300 421 6723

Open:Monday & Wednesday: 8.45am – 12.30pm & 1.30pm – 5.00pm.

On-site parking available

The Dental Clinic (Vale Community Hospital, Dursley)

Vale Community Hospital, Lister Road, Kingsmill Lane, Dursley, Glos GL11 4BA

Tel: 0300 421 8463

Open:Monday & alternate Tuesdays: 8.45am – 12.30pm & 1.30pm – 5.00pm.

On-site parking available

Find our services

Which service is right for you?

Use this simple tool to guide you to more information:

Begin

How would you describe yourself or the patient?*
Please note that we can only talk to current and past patients. To be referred to the specialist Community Dentist service, please talk to your current dentist or healthcare professional. Find out how to find this here.
What age are you (or the patient)?
Do you have a specific medical condition?
Whatever your specialist needs are, for young people and children please see our specialist dentistry for children service
For those patients requiring specialist equipment please ask to referred to our medically compromised service. Find out more about our plus size service and equipment.
We have a specialised service operating for this. Please see dentistry for the Anxiety service
We have specialised staff and equipment to help mental health patients of all kinds. Please see dentistry for the mental health service
Specialist teams, equipment and clinics line under the title of dentistry for the physically disabled service
For those patients with dementia we have a special dementia friendly service
Are you or your patient socially excluded?
For example, homelessness, drug or alcohol dependency or any other way in which regular dental treatment is difficult.
We have a special service and clinics for those who are socially excluded. Find out more about this on our specialist dentistry for the socially excluded page.
Do you require dentistry at a specific location?
Home visits, along with referral requests can be found in our domiciliary service
Care homes. Patients living in care homes who are bed-bound or do not leave the home at all may be eligible for a domiciliary 'home' visit. Fin out more about our Domiciliary service
Schools > Children who attend special schools and find treatment at a regular dental practice difficult may be eligible for treatment with our service. You need our Education service
Have you heard about specific equipment / services?
wand > Both adults and children may benefit from the use of The Wand when having dental treatment. You need our Dental anxiety service for adults, or our Children's specialist dental care.
tipper > Wheelchair users and plus sized patients be more comfortable receiving treatment using a wheelchair recliner. You need our Physical disability service
Bariatric chair > Plus sized patients will be more comfortable receiving treatment in a bariatric dental chair. Read more about this facility: Bariactric Dental Chair
Other > Gloucestershire Community Dental Service are able to treat patients using specialist equipment making treatment more comfortable. You may look at our Medically Compromised service
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